Challenge
How might we design a platform that can assist Promotoras in extending resources to LatinX families?
Team
Eddie Martinez-Ramirez, Susanna Davtyan, & Roy Allen
In Collaboration with
Children’s Hospital of Los Angeles
Their Vision:
To create a trusted digital platform for LatinX patients, families, and their care team to work together to mitigate the effects of Social and Emotional Determinants of Health (SEDOH) to their health and wellbeing.
The Problem
After hearing the interview with Parent Navigator, Lorena Eaton, the problem we were able to identify was barriers to effective communication and resource sharing between CHLA promotoras and the LatinX community.
What are Promotoras / Parent Navigators?
A promotora is a LatinX community member who receives specialized training to provide basic health education in the community without being a professional health care worker.
Pain Points
Hard to navigate the system of care
No immediate resources available to families
Language barriers
Physical resources can easily be lost
Outdated patient information
Applications are long and confusing
System Map
Personas
Mi Tia Lupe
Clickable Prototype
Inspiration for Mi Tia Lupe
Concept Sketches
User Testing
Maria Lopez
Para Los Ninos, Project Management
“Rating system will help to open a
dialogue with promotoras”
Key Insights:
Need/Notes Sections
Conversation - 1st
Opt out options
Feedback System
Remote Communication
Ralph Guirado
Para Los Ninos, Resource Coordinator
“Another thing I like to hear is when a client isn’t serviced by somebody. To be told, ‘Hey, you know what? This was a lousy referral.”
Key Insights:
Need/Notes Sections
Zip Code Based Resources
Payment Ability
Feedback System
Newsletter/ New Resources